B.S. Business Administration
Organizational Management

Serve as the principal contact and systems expert for ABHS Salesforce platform and suite of products. My role is to continually improve and enhance the Salesforce platform, gather requirements and feedback, design scalable solutions from best practices, and manage the Salesforce development roadmap.

Work on our Customer Success Strategy & Operations team, focused on our scale success programs. Responsible for managing the business solutions and technology that enable our Customer Success Managers, Success Guides, and Success Architects.

Recruited to manage Old Second's database of record, implemented on the Salesforce.com platform, for all organization users and manage ongoing support requests and administrative needs of users.